All of those things are quickly done with Book4Time.” The cloud-based platform also means that guests can book their own appointments from anywhere and at any time, and the staff can log in to see their schedules, or run their own reports to see what their commissions are going to be.Īlso, out of the many valuable reports always being generated by Book4Time, Bird says his favorite things are “being able to see what my occupancy is, what the utilization is, what my best sellers are, and who my top guests are. You know somebody is actively looking at it.” We send an email to support and support comes back in a couple of minutes. We now have a system that’s web based, so when you have a bump or hiccup, there’s no more wasting time waiting for a solution. This means receiving immediate technical assistance should anything falter.“ With 20,000 square feet of space and 21 treatment rooms, it’s imperative for Turning Stone to keep operations running smoothly. This was obviously not making it easy to provide the superior and memorable guest experience Turning Stone prides itself on providing guests. “It was just really challenging and time-consuming.” If someone wanted to pay for multiple services it was incredibly cumbersome,” recalls Bird.

Payroll for the spa was taking 6-7 hours a week to process commissions alone. “In order to do commissions or anything else you would have to run the reports in the booking software and then turn around and correlate those with what really went through the register, tabulate those, set the commissions, put them in a graph and then submit them to payroll.”

So then, sitting next to it, you had a separate POS system through which you would process all the services and actually do the transactions. “It booked appointments, but didn’t have any interfaces for any of the POS systems. “We had this glorified calendar,” says Bird. Too many systems trying to work together to accomplish simple tasks was creating a complicated, time-consuming challenge for staff at Turning Stone.

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